Shipping

Delivery Information – Available Nationwide

We offer delivery throughout both the North and South Islands of New Zealand, including rural addresses.

Shipping Details:

All orders are shipped via NZ Post Courier with overnight delivery once fulfilled.
If you have specific delivery instructions or won’t be home to receive your parcel, please contact us before placing your order.
South Island Deliveries: Please note that shipping to the South Island is at the buyer’s risk.

Order Cut-Off Times & Dispatch Schedule:

Orders placed after 12:00 PM on Thursdays will be processed the following Monday.
We do not dispatch on Fridays to avoid parcels being held over the weekend.
We also do not ship orders on the day before public holidays, to prevent delays in transit.

Returns Policy:

Due to the nature of our products, we do not accept returns.
We do not offer a palatability guarantee, so if your pet is a fussy eater, we recommend purchasing smaller quantities to start.

If you have any questions about our products or need help choosing the right option for your pet, feel free to get in touch — we're happy to help!